We’re so excited to help bring your event to life! To ensure everything runs smoothly, please review our policies below before booking.
Booking & Reservations
- A non-refundable deposit equal to 30% of the total service cost is required to secure your event date. The remaining balance must be paid in full 3 days prior to the event.
- Dates are not held without a deposit.
- Last-minute bookings may require full payment upfront.
Payments
- We accept Visa, Mastercard, Discover, Cash, Cash App and Venmo.
- All payments made are non-refundable unless otherwise stated.
- Late payments may result in cancellation of your booking.
Cancellations & Rescheduling
- Deposits are non-refundable.
- If you need to reschedule, we will do our best to accommodate one date change with sufficient notice (based on availability).
- Cancellations made within 3 days of the event may result in forfeiture of all payments.
Delivery, Setup & Pickup
- Delivery and setup are included within 30 miles of our service area. Additional travel fees may apply beyond this range.
- Please ensure the setup area is clean, accessible, and ready at the agreed time.
- A responsible adult (18+) must be present at delivery and pickup.
- We are not responsible for delays caused by inaccessible locations, stairs, pets, or incorrect address details.
Rental Period
- Standard rental time is 4 hours / same-day event.
- Extended rental time may be available for an additional fee.
- Late pickups caused by client delays may incur extra charges.
Damage, Loss & Cleaning
- Clients are responsible for all rented items from the time of delivery until pickup.
- Items must be returned in the condition they were received.
- Damage, excessive cleaning, or missing items will result in additional charges.
- Do not use sharp objects, markers, paint, or anything that could stain or damage rental items.
Use of Equipment
- All rentals must be used as intended and handled with care.
- Adult supervision is required at all times, especially for children’s setups.
- Standing, jumping, or climbing on props, tables, or décor is not permitted.
- Indoor items must not be used outdoors unless approved.
Weather Policy
- For outdoor events, clients are responsible for providing a safe, weather-appropriate environment.
- In cases of severe weather (rain, high winds, extreme heat), we may recommend rescheduling for safety reasons.
- Weather-related damages to rental items will be the client’s responsibility.
Liability
- By booking with us, you agree to assume responsibility for all guests using the rental equipment.
- We are not liable for any injuries, accidents, or damages resulting from misuse of our equipment.
Photo Release
- We may take photos of setups for marketing and social media purposes.
- No personal identifying information will be shared without consent.
Changes to Orders
- Changes must be requested at least 7 days prior to your event.
- Additional items or upgrades are subject to availability.
Right to Refuse Service
- We reserve the right to refuse or cancel service if the environment is unsafe, inappropriate, or if policies are not followed.
Contact
If you have any questions about our policies, feel free to reach out—we’re happy to help!
Thank you for choosing us to be part of your special event!